Privacy Policy

1. Introduction

Twin City Appliance (“we,” “our,” or “us”) values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website (https://www.twincityappliance.com/) or use our services.

2. Information We Collect

• Personal Information: When you contact us or request services, we may collect personal details such as your name, email address, phone number, and physical address.

• Non-Personal Information: We may gather non-identifiable information, including browser type, device information, and browsing behavior, to improve our website’s functionality.

3. How We Use Your Information

• Service Delivery: To schedule and provide appliance repair services.

• Communication: To respond to inquiries, send confirmations, and provide updates related to our services.

• Improvement: To analyze website usage and enhance user experience.

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share information with:

• Service Providers: Trusted partners who assist in operating our website and conducting our business, provided they agree to keep your information confidential.

• Legal Obligations: When required by law or to protect our rights and safety.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

6. Your Choices

• Access and Correction: You may request access to or correction of your personal information by contacting us.

• Opt-Out: To unsubscribe from our communications, follow the instructions provided in the communication or contact us directly.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.

8. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy